In Lansweeper the status of XDR was disabled. Procedure works very nice for us and I hope that it will save some time for the community had an issue of some computers getting disconnected status in XDR. Upgrade to latest version and it is finished. The laptop should already be visible in console. After you enter it and press enter the device will display:Ĭ:\Program Files\Palo Alto Networks\Traps> There will be no prompt displayed and you have to enter (paste) uninstallation password. Issue a command to reconnect device to our XDR server (this is one line)Ĭ:\Program Files\Palo Alto Networks\Traps> cytool reconnect force 1d7b234343434343444cc Make sure you have package ID enabled in default viewĬopy ID for XDR version of the disconnected station - it will be long alphanumeric string (it is good to have it prepared for most common version you use so you do not have to look up at the console) Go to your XDR console and display Agent Installations Open a command line to swclt00666 using Sysinternaltools tool psexec64Ĭd c:\Program Files\Palo Alto Networks\TrapsĬ:\Program Files\Palo Alto Networks\Traps> cytool.exe enum After a long discussion with local support we came out with a nice procedure that allows to reconnect those client without reinstallation.Īssume we have a laptop lt00666 with a XDR client installed but disconnected from XDR console.
We had an issue of some computers getting disconnected status in XDR.
0 kommentar(er)
